Privacy policy

Last updated: October 16, 2026

The Short Version

  • We collect what we need to sell, ship, and support your orders, and nothing more.
  • We never see or store your full card details. Payments are handled by Stripe.
  • We only send marketing emails and use your data for personalized ads if you agree. You can change your mind anytime.
  • We do not sell your personal information.
  • You can ask to see, correct, or delete your data at any time by emailing info@mezemer.com.

Who We Are

Me Zemër Shpk (NUIS M11724015T), Rr. Abdyl Frashëri 31, Tirana, Albania, runs mezemer.com and is responsible for your personal data.

Contact: info@mezemer.com or +355 69 363 0937.

EU Representative: because we are based outside the European Union, we have appointed a representative in the EU for data protection matters: Via Luigi Varanini 26, Milan (MI), Italy
P.IVA/CF 14028400969

Contact: info@mezemer.com, marked “For the EU Representative.”

What We Collect

  • Contact and delivery details: your name, email, phone number, and billing and shipping addresses.
  • Order details: what you bought, when, and how much you paid. Stripe processes your card; we only see limited details such as the card type and last four digits.
  • Subscription details: your plan, billing frequency, and whether it is active or paused.
  • Account details: your login email and order history, if you create an account.
  • Gift details: the recipient’s name, address, and gift note, when you send a gift.
  • Messages: what you send us by email, phone, or WhatsApp.
  • Marketing preferences: whether you have agreed to receive emails or personalized ads.
  • Browsing data: your device, browser, IP address, and pages visited, collected through cookies. See our Cookie Policy.

We do not collect sensitive data such as health information. Our products include alcohol, so the site is intended only for adults of legal drinking age in their country, and we do not knowingly collect data from minors.

How We Use It & Why

Data protection law requires us to explain why we use your data and the legal basis for each use.

Contract. We use your details to process, ship, and support your orders and subscriptions, and to manage your account.

Legal Obligation. We keep invoices and accounting records as tax law requires.

Legitimate Interests. We use your data to:

  • answer your messages;
  • email existing customers about products similar to ones they bought;
  • prevent fraud and keep the site secure.

You can object to any of these at any time.

Consent. With your agreement, we:

  • send our newsletter and offers;
  • show you personalized ads on Facebook and Instagram;
  • recommend products based on your purchases;
  • use analytics cookies to understand how the site is used.

You can withdraw consent at any time.

Advertising on Meta

If you agree to cookies and marketing, we use the Meta pixel to measure our ads and show relevant ads on Facebook and Instagram. With your consent, we may also share your email address with Meta in a scrambled (hashed) form, so we can show ads to existing customers or people with similar interests. Meta cannot read the scrambled email, and it is used only for matching. You can withdraw consent anytime by emailing us or changing your cookie settings.

Who We Share It With

We only share your data with companies that help us run the business, and only what they need:

  • Shopify: runs our online store, sends our emails, and measures site traffic
  • Stripe: processes payments and subscription billing
  • Meta: runs WhatsApp, which we use for customer support, and our advertising on Facebook and Instagram
  • Trustpilot: sends review invitations after your order
  • Fieramente SRL (Italy): stores, packs, and ships your orders
  • Shipping carriers: deliver your parcel
  • Professional advisers and authorities: our accountants, lawyers, and public authorities, when required by law

We do not sell your personal information.

International Transfers

We are based in Albania. Some of our providers process data in the European Union, Canada, and the United States. When data leaves the EU, we rely on one of the following safeguards:

  • an adequacy decision of the European Commission, which covers Canada and US companies certified under the EU US Data Privacy Framework;
  • the European Commission’s Standard Contractual Clauses.

How Long We Keep It

  • Orders and invoices: as long as tax and accounting laws require.
  • Accounts: until you close your account, then up to 90 days, except records the law requires us to keep.
  • Marketing: for 24 months, then we ask you to renew your consent, or until you unsubscribe.
  • Personalized recommendations: for 12 months, then we ask you to renew your consent.
  • Messages: as long as needed to resolve your request.

Your Rights

You can ask us to:

  • access the personal data we hold about you;
  • correct inaccurate data;
  • delete your data, except where we must keep it by law;
  • limit how we use your data;
  • send your data to you or another company;
  • object to processing based on our legitimate interests;
  • withdraw your consent at any time. This does not affect anything we did before you withdrew it.

Email info@mezemer.com and we will reply within one month. You can also file a complaint with the data protection authority in your country, or with Albania’s Information and Data Protection Commissioner. Depending on where you live, you may have additional rights under local law.

To stop marketing emails, click “unsubscribe” in any email.

How We Protect It

We use secure, encrypted connections and limit access to people who need it. Your card details are handled entirely by Stripe and never pass through our systems.

Changes to This Policy

If we make important changes, we will update the date above and let you know by email or on the site.