Frequently Asked Questions

Each box brings together products from several Albanian regions, and the mix depends on the box. Every box page shows the exact products, producers, and regions in the current cycle.

Yes. A box costs less than buying the same products individually, and each box page shows what they would cost on their own.

Yes, Buy Once sits right next to Subscribe on every box page. No account or commitment required.

Every month, every 2 months, or every 3 months. You can change this anytime from your account.

Yes, anytime from your account or by contacting us, no questions asked. Changes apply from your next billing date, and a box that has already been charged will still ship.

Box prices can change from one cycle to the next, so we email you each new box and its price 5 days before you are charged. That gives you time to skip or cancel.

Your Me Zemër Passport is your record of discovering Albania. Every box and individual product you buy earns stamps for the Albanian regions behind it.

Yes. Stamps are saved to your account, so sign in or create one at checkout to collect them.

Yes, choose Gift This Box at checkout and ship it straight to the recipient.

Yes, write your note at checkout and we will print it and include it in the package.

No. We never put an invoice or any prices inside a gift package.

Not yet, but it is coming. For now you can send a single box as a gift.

Yes, add each address at checkout.

In the US, yes. Someone 21 or older must sign for any delivery with alcohol, and in other countries the carrier may ask for ID from someone of legal drinking age. Let your recipient know a package is on its way.

Refunds on gift orders go to the person who placed the order. If a gift arrives damaged, faulty, or wrong, the recipient can contact us with the order number and we will make it right.

Yes. Send us the details through Contact Us and we will put together an offer for you.

Worldwide. Delivery within Albania and the wider region is coming soon.

As fast as 48 hours to Italy, about 3 days across Europe, and roughly 2 weeks to the US.

Shipping is calculated at checkout based on your address and order.

It depends on where your order is going. EU orders include VAT, and US orders include import tariffs, so there is nothing extra to pay on delivery. For the UK and Switzerland, customs duties and taxes are not included and are paid by you on delivery. For other countries, import duties and taxes may be due on delivery and are paid by you.

We email you a tracking link as soon as your order ships.

Yes, we deliver wine, raki, and beer to all 50 states.

In the US, yes. Someone 21 or older must sign for any order with alcohol. In other countries, the carrier may ask for a signature or ID from someone of legal drinking age.

The carrier will try again or hold the package for pickup. If the parcel comes back to us, we will contact you. We can ship it again at your cost, or refund your order minus shipping both ways and any import duties we cannot recover.

We accept most major payment methods, including credit and debit cards and PayPal.

You can shop and pay in your own currency. Choose it from the selector at the top of the page. If yours is not listed, your bank will convert the charge.

You can cancel at no cost until your order ships. Use the Cancel Your Purchase link in our footer or in your order emails, or email info@mezemer.com with your order number. To change an order, contact us before it ships.

Yes. All payments are processed by secure providers, including Stripe and PayPal, and we never see or store your full card details.

If a wine sells out, we may send the next vintage of the same wine. If you would rather not receive it, you can cancel that item.

Food and drink cannot be returned for a change of mind, including taste. Other products can be returned within 14 days of delivery if unused and in their original packaging. In the EU, EEA, and UK, you can also cancel within 14 days of delivery, including unopened, sealed food and drink. Full details are in our Refund Policy.

Tell us within 14 days of delivery and we will replace it or refund it. Email info@mezemer.com with your order number and photos of the item and its packaging. In most cases, you will not need to send anything back.

Contact us if your tracking shows no movement or your order has not arrived by the estimated delivery date. We will open a claim with the carrier, and if the parcel is confirmed lost, we will send a replacement or refund your order.

Refunds go back to your original payment method, in the currency you paid, within 14 days of approval. Your bank may take a few more business days to show it.